FAQ

Frequently Asked Questions

OODUOAI is owned and operated by Wuhan Lelin'en Trading Co., Ltd.

How do I place an order?

Choose your preferred home product, select the available options, add it to your cart, and complete checkout. A confirmation email will be sent after your order is successfully placed.

Can I change or cancel my order?

Contact us as soon as possible. We will do our best to help, but changes or cancellations cannot be guaranteed once order processing has begun.

How can I track my order?

Tracking details will be emailed to you once your order ships. Please allow some time for the shipping carrier to update the tracking information.

When will my order arrive?

Delivery times depend on your location, product availability, carrier service, customs processing, and local conditions. Please review our Shipping Policy for more information.

Where can I find product information?

Product descriptions include available information about features, materials, dimensions, colors, and intended use. If you need additional details before placing an order, please contact our customer support team.

What if my order arrives damaged or incorrect?

Email us with your order number and clear photos or videos showing the product, original packaging, and shipping label. We will review the issue and assist you as soon as possible.

How do I request a return?

Please review our Return & Refund Policy and contact us before returning an item. Unauthorized returns may not be accepted or processed.

Which payment methods do you accept?

Available payment methods are displayed securely during checkout and may vary depending on your location.

Business Information

Brand Name: OODUOAI

Company Name: Wuhan Lelin'en Trading Co., Ltd.

Registered Address: No. 118, Annex 791, Xiehu Street, Zhuru Shan Subdistrict, Caidian District, Wuhan, Hubei, China.

Customer Service Phone:+852 6713633

Email: service@ooduoai.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

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