Terms and Conditions

These Terms and Conditions govern purchases made through ooduoai.com (“OODUOAI”), an online store operated by Wuhan Lelin'en Trading Co., Ltd. OODUOAI is owned and operated by Wuhan Lelin'en Trading Co., Ltd. By placing an order through the website, you enter into a purchase transaction with Wuhan Lelin'en Trading Co., Ltd., subject to these Terms and the policies published on our website.

These Terms and Conditions apply to all purchases made through our online store. By placing an order, you agree to these Terms and the policies published on our website.

Product Information

We make reasonable efforts to display product descriptions, dimensions, colors, prices, and images accurately. Actual appearance may vary slightly due to lighting, screen settings, materials, production batches, or manufacturing differences.

We may correct errors, update product information, or change availability without prior notice.

Orders

An order confirmation confirms that we have received your order but does not guarantee final acceptance.

We may refuse or cancel an order because of payment failure, suspected fraud, inventory shortages, pricing errors, shipping restrictions, or other reasonable circumstances. If payment has already been collected, an eligible refund will be issued.

Prices and Payment

Prices, shipping fees, taxes, discounts, and the final order total are displayed during checkout.

By submitting payment information, you confirm that the details are accurate and that you are authorized to use the selected payment method.

Shipping and Delivery

Shipping times are estimates and may be affected by destination, customs processing, carrier delays, severe weather, holidays, or other circumstances beyond our reasonable control.

Please review our Shipping Policy for complete information.

Returns and Refunds

Returns, cancellations, exchanges, and refunds are subject to our Return & Refund Policy and applicable consumer laws.

Please contact us before returning any product. Unauthorized returns may not be accepted or processed.

Product Use and Safety

Please follow all product instructions, care guidance, warnings, and safety information provided with the product.

Products should be used only for their intended purpose. Where a product requires assembly, installation, charging, electrical connection, mounting, or other setup, please follow the instructions provided and seek qualified assistance where appropriate.

Do not use products in wet, outdoor, high-temperature, or other unsuitable environments unless the product is specifically designed and described for such use.

Promotions

Discounts and promotional offers may have specific eligibility requirements, expiration dates, minimum purchase requirements, or product restrictions.

Unless expressly stated otherwise, promotional offers cannot be combined, transferred, exchanged for cash, or applied to previous purchases.

Prohibited Activities

Fraudulent orders, unauthorized resale, promotion abuse, misuse of the website, interference with website operations, and other unlawful activities are prohibited.

Limitation of Liability

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential losses arising from an order, product, website use, or use of our services.

Nothing in these Terms limits or excludes any consumer rights or liabilities that cannot legally be limited or excluded.

Changes to These Terms

We may update these Terms and Conditions by posting a revised version on this page.

The Terms in effect when an order is placed will generally apply to that purchase unless otherwise required by applicable law.

Business Information

OODUOAI is an online retail store owned and operated by Wuhan Lelin'en Trading Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through ooduoai.com.

Brand Name: OODUOAI

Company Name: Wuhan Lelin'en Trading Co., Ltd.

Registered Address: No. 118, Annex 791, Xiehu Street, Zhuru Shan Subdistrict, Caidian District, Wuhan, Hubei, China.

Customer Service Phone:+852 6713633

Email: service@ooduoai.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.