Shipping Policy

This Shipping Policy explains how orders placed through ooduoai.com are purchased, processed, fulfilled, shipped, tracked, received, returned, and refunded, as well as how delivery issues are handled.

OODUOAI is owned and operated by Wuhan Lelin'en Trading Co., Ltd.

How to Place an Order

Select the product you wish to purchase, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.

After your order has been successfully submitted, an order confirmation will be sent to the email address provided at checkout.

Order Processing and Fulfillment

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time. Orders placed on weekends or public holidays will generally begin processing on the next business day.

Larger, fragile, or specially packaged home products may require additional handling and packaging time before shipment. If an order requires an unusually long processing time, we will contact you using the email address provided at checkout.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own facilities or partner facilities depending on product availability, inventory location, and the delivery destination.

Items from the same order may be fulfilled from different facilities. As a result, they may be shipped separately and arrive at different times.

The shipping origin does not affect the customer-service support available for your order. OODUOAI remains responsible for assisting you with order, shipping, and delivery enquiries.

Estimated Delivery Times

Estimated delivery times vary depending on the destination and shipping method.

For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.

International delivery times may vary depending on the destination, shipping carrier, customs processing, and local delivery conditions.

Processing and estimated delivery times are calculated separately. For example, an order requiring 1–3 business days for processing and 5–12 business days for delivery may take approximately 6–15 business days in total.

All delivery timeframes are estimates and are not guaranteed delivery dates.

Shipping Costs

Eligible orders of US$49 or more qualify for free standard shipping.

Available shipping methods, shipping costs, geographic restrictions, exclusions, and estimated delivery times will be displayed during checkout before payment is completed.

Shipping charges may vary depending on the destination, selected shipping method, package size, weight, and order contents.

Order Tracking

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing the available tracking details.

Tracking information may take several business days to update after a shipping label has been created. A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.

If an order is shipped in multiple packages, you may receive separate tracking numbers for each shipment.

Receiving Your Order

Your order will be delivered to the shipping address provided during checkout. Please monitor the tracking information and ensure that someone can receive the package when necessary.

After delivery, please inspect the product and packaging promptly. If an item is missing, damaged, or incorrect, contact us as soon as possible.

Delivery Delays

Orders may be delayed because of carrier operations, customs inspections, severe weather, public holidays, remote delivery locations, high shipping volumes, or other circumstances outside our reasonable control.

If your tracking information has not been updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact us at service@ooduoai.com and include your order number.

We will review the available tracking information and, when appropriate, contact the carrier or fulfillment partner to help investigate the shipment.

Lost Packages

If a package appears to be lost in transit, please contact us with your order number and tracking information.

We will investigate the shipment with the relevant carrier or fulfillment partner. Depending on the investigation result and the circumstances of the order, an appropriate resolution may include continued delivery assistance, replacement, or refund in accordance with our applicable policies and consumer laws.

Please do not submit multiple claims for the same shipment while an investigation is in progress, as this may delay the resolution.

Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please first check:

Your mailbox, entrance, porch, garage, or other secure delivery areas.
Your reception desk, building management, or mailroom.
Other members of your household.
Nearby neighbors who may have accepted the package.
Any delivery notice left by the carrier.
The local carrier responsible for final delivery.

If the package still cannot be located after these checks, contact us at service@ooduoai.com. We will review the available delivery information and assist with the appropriate next steps.

A “delivered” tracking status does not automatically prevent us from reviewing a legitimate delivery issue.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to change your shipping address, contact us as soon as possible. We will make reasonable efforts to assist, but address changes cannot be guaranteed after an order has entered processing or shipment preparation.

If a package is returned, redirected, or requires reshipment because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

International Orders, Customs, and Import Charges

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated during checkout, customs duties, import taxes, and local fees are the recipient’s responsibility. Customs processing may also affect the estimated delivery time.

We are unable to control or guarantee customs-processing timeframes.

Split Shipments

Items from the same order may be shipped separately due to inventory availability, product size, packaging requirements, or fulfillment location.

Separate packages may arrive on different dates, and individual tracking numbers may be provided. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photographs of the product and packaging where applicable. This information helps us review the issue and provide an appropriate resolution.

Please retain the product and its original packaging until we have completed our review or provided further instructions.

Returns and Refunds

To request a return, contact us at service@ooduoai.com before sending any product back. Include your order number and reason for the return.

Please do not return products without authorization or return instructions. Return eligibility, conditions, and applicable return costs are governed by our Return & Refund Policy.

Once an eligible return has been received and reviewed, the approved refund will be issued to the original payment method. The time required for the refund to appear may vary depending on your bank or payment provider.