Privacy Policy

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, or contact us.

OODUOAI is owned and operated by Wuhan Lelin'en Trading Co., Ltd.

Orders, Delivery, Returns, and Refunds

To purchase a product, select the item, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.

Orders are delivered to the shipping address provided at checkout. A shipping confirmation email with available tracking information will be sent after dispatch.

To request a return, contact service@ooduoai.com within the return period stated in our Return & Refund Policy and before sending any item back. If approved, we will provide the appropriate return address and instructions.

Approved refunds are issued to the original payment method after an eligible return has been received and inspected. Please review our Shipping Policy and Return & Refund Policy for complete conditions and processing times.

Information We Collect

We may collect:

Your name, email address, phone number, and shipping address.
Account, order, payment, and transaction details.
Customer-service communications.
Device, browser, IP address, and website activity.
Information collected through cookies and similar technologies.

Payment details are processed securely by our payment providers.

How We Use Your Information

We may use personal information to:

Process and deliver orders.
Provide customer support.
Communicate order and shipping updates.
Improve our website and services.
Prevent fraud and maintain security.
Send marketing communications where permitted.
Meet legal and regulatory requirements.

Sharing Personal Information

We may share necessary information with Shopify, payment processors, shipping providers, fulfillment partners, analytics services, marketing providers, and other vendors that support our store.

We may also disclose information when required by law or to protect our rights, customers, and services.

Cookies

We use cookies and similar technologies to operate the website, remember preferences, understand site usage, improve performance, and support advertising where permitted.

You can manage cookies through your browser settings or available website preference tools.

Data Retention and Security

We retain personal information only for as long as reasonably necessary for orders, customer service, fraud prevention, legal compliance, and dispute resolution.

We use reasonable safeguards to protect your information, but no online system can be guaranteed completely secure.

Your Rights

Depending on your location, you may have the right to request access, correction, deletion, portability, or restriction of your personal information.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in those messages.

We may need to verify your identity before completing a privacy request.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect children’s personal information in violation of applicable law.

International Processing

Your information may be processed in countries other than your own. Where required, appropriate safeguards will be used.

Policy Updates

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The revised policy will be posted on this page.

Business Information

OODUOAI is an online retail store owned and operated by Wuhan Lelin'en Trading Co., Ltd.

The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through ooduoai.com.

Brand Name: OODUOAI

Company Name: Wuhan Lelin'en Trading Co., Ltd.

Registered Address: No. 118, Annex 791, Xiehu Street, Zhuru Shan Subdistrict, Caidian District, Wuhan, Hubei, China.

Customer Service Phone:+852 6713633

Email: service@ooduoai.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.